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地址 :

辦公時間 :
上午九時至下午五時三十分( 星期一至星期五)

查詢熱線 :
(852) 2624 8882

傳真號碼 :
(852) 2624 8883

電子郵件 :

Whatsapp :
9348 6254


Shipping 送貨 - Free Shipping 香港免費送貨                 

When you place an order, our system will calculate the shipping cost based on your item weight, size and order value. You may also select the shipping methods that fits your need. Depending on the availability of the items, we will normally ship out the goods within 2-3 business days. 

Free Shipping is available within Hong Kong SAR on orders over HK$299.

         Hong Kong Post - SmartPost at LOTUSmart HK        Ta-Q-Bin, Local Courier, available at LOTUSmart HK       SF Express - Local Delivery for LOTUSmart            

Order Value      

Shipping within Hong Kong SAR
(except remote areas) - by various carriers

Above HK$ 299

★ 訂單$299 - $550

1) 加$20安排順豐速遞派送到指定工商區 或 順豐站取件

2) 加$45安排宅急便遞直接派送到香港指定地點 

3) 親臨本公司自提


★ 訂單$550以上

免費 宅急便遞直接派送到香港指定地點

Below HK$ 299

1) 加$35安排順豐速遞派送到指定工商區 或 順豐站取件

2) 加$60安排宅急便遞直接派送到香港指定地點 

3) 親臨本公司自提

We ship local Hong Kong orders through Hong Kong Post (Sm@rtPost), Ta-Q-Bin, or SF Express. Your package will be delivered via the most suitable and appropriate carrier and directly to residential/commercial addresses (and we do NOT deliver to P.O. box nor Hotel). We will notify you via email about the estimated delivery dates. All packages will be delivered ONE time only. Please make sure that someone is available at the shipping address, and make sure that you enter the correct contact number during checkout. For residential addresses, the courier may call you before shipping. Should a second delivery attempt is required, a surcharge of HK$60 (plus any remote area charge if applicable) will be charged. 

The estimated delivery days for all our supported destinations are shown in the below table. For destinations not shown below or for other shipping methods, please e-mail us at for a quote. 



Delivery Days
(business days)

Hong Kong

3 - 7 (Free Shipping available)


10 - 14


6 - 8

Please also note that the shipping rates for many items we sell are weight-based. The estimated packed weight of any such item can be found on its product detail page. 

Areas that CANNOT be delivered in Hong Kong - 香港不派遞地區
Delivery Service is not available for the following areas. we encourage you to use a shipping address within the city and take advantage of the Free Shipping available in Hong Kong.

 Sha Tau Kok  沙頭角禁區內

 Ta Kwu Ling  打鼓嶺  

 Man Kam To  文錦渡     

 Mai Po  米埔

 Lok Ma Chau  落馬洲  

 Lo Wu  羅湖  

 Po Toi  蒲台島

 Tung Lung Chau  東龍洲    

 Grass Island  塔門  

 Crooked Island (Kat O)  吉澳

 Tung Ping Chau  東平洲  

 Shek O 石澳 

 Chek Lap Kok 赤鱲角

 HK Intl Airport 香港國際機場



Finally, kindly ensure that all of your shipping details (i.e., full address, telephone number, e-mail) are entered correctly during the checkout process. Please be aware that we will not be responsible for any loss parcel caused by any incorrect shipping details.

Returns Policy
退貨 - 7 Days Return 七天退貨保証

You may return most new, unopened items within 7 days of delivery for a full refund. Please be aware that buyers are responsible for the return shipping costs and the original shipping costs (if a FREE Shipping was provided on the original purchase). We'll pay the returns shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, identify the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Or you can simply email us at and we will send you a shipping label for the return of the package. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Import Duties

Some international destinations may require import duties. Buyers are responsible for the import duties. Import Duties varies from product to product, and its destinations.

When ordering from, buyers are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Hong Kong may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Familoves has no control over these charges, nor can Familoves predict what they may be.

Customs policies vary widely from country to country; buyers should contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.




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